About Us

What We Do

We are committed to providing data-driven assurance solutions to our customers. ADEC USA helps our customers achieve their own business needs, by providing quality service. By alleviating the pain points related to document management, information management and other back office processes, our customers can focus on growing their own business.

Why We do What We Do

We are dedicated employees who are empassioned to find new ways to move the needle on innovation and collaborate to create better outcomes. We believe in having fun as well as in giving back to the community.


Our deep industry knowledge allows us to deliver a variety of services that can assist you to reduce costs, optimize resource use, and improve operational efficiencies that can help you reshape and grow your business no matter where you are.

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Industry Sectors

ADEC USA has deep industry experience supporting our clients with customized customer and back-office support options.  Listed below are the key business segments ADEC supports and has provided customized industry specific BPO solutions.

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Banking & Financial ADEC USA provides BPO outsourcing solutions for banks, credit unions and financial clients of all sizes. ADEC is PCI-DSS certified and complies with the Payment Card Industry-Data Security Standard for Organizations that process credit card information.
Logistics ADEC USA is the trusted partner for some of the largest logistics organizations in the US. For 27 years, we have provided enhanced back-office support to transportation providers such as critical shippers, LTL carriers, TL carriers, air freight & air charter, freight forwarders & other logistics companies.
Mortgage ADEC USA provides support that mortgage processors, loan servicing organizations and title companies depend upon the most.
Legal ADEC USA provides BPO outsourcing support to law firms and legal organizations of all sizes.


Impact Sourcing is revolutionizing outsourcing by focusing on social responsibility, providing jobs to marginalized communities, and fostering economic inclusion as part of a conscious workforce-building strategy.

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People Empowering our people through skills and career development is at the heart of our approach. This leads to economic opportunities, ultimately contributing to advancing social progress.
Communities As we introduce impact sourcing to new local communities, we infuse fresh capital into the region, providing increased spending power for local residents within their communities.
Clients Our clients get the benefit of an outsourced model that blends value and efficiency with impact-focused employment practices that contribute towards sustainability goals.

Latest News and Updates

Read about our recent business, community and organizational activities.

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ADEC CEO: Opportunities for outsourcing abound as the healthcare industry transforms

ADEC Innovations CEO James Donovan discussed the pivotal role of digital outsourcing in the healthcare industry during the recently held HIMSS Conference 2022 held in Orlando…

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Adapt to Survive: Business transformation in a time of uncertainty

We are witnessing dramatic changes worldwide in the environment, technology, the economy, and in society. The COVID-19 pandemic has amplified concerns about the highly interconnected…

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ADEC Innovations Acquires ARISE Europe

ADEC Innovations today announced that it has acquired ARI Services Europe Ltd. (ARISE Europe)

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Read about our recent business, community and organizational activities.

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Case Study

Read about our recent business, community and organizational activities.

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Check out our current list of job openings

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Contact Us


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Global Offices

Need to visit our offices for a meeting or job interview?
Know our locations.


North America

United States

Tel: 607-467-4600

Fax: 607-467-5614

New York

10 Monument Street
Deposit, NY 13754

56 Broome Corporate Parkway
Conklin, NY 13748


2 Corporate Drive
Suite 450
Shelton, CT 06484


Tel: +1 613 244 1115

Fax: +1 613 244 1116

44 Byward Market Square, Suite 250
Ottawa, ON K1N 7A2, CANADA


250 Commerce Suite 210
Irvine, CA 92602

16 N. Marengo Avenue, Suite 303
Pasadena, CA 91101

1350 Treat Boulevard, Suite 380
Walnut Creek, CA 94597

7265 N First Street, Suite 101
Fresno, CA 93720

650 E. Hospitality Lane, Suite 125
San Bernardino, CA 92408

2204 Plaza Drive
Suite 210
Rocklin, CA 95765


United Kingdom

Tel: +44 (0)1628 369013

Email: uk@adec-innovations.com

Unit 7, The Courtyard
Furlong Road
Bourne End


New South Wales

Tel: +61 02 9418 7822

Email: australia@adec-innovations.com

Unit 1, 1 Skyline Place
Frenchs Forest NSW 2086



Tel: +254 785 656 473

Email: kenya@adec-innovations.com

ADEC Kenya Services EPZ Ltd.
Nairobi, Kenya



Tel: +63 (02) 8775.0632

26th Floor, Philippine AXA Life Centre,
Sen. Gil Puyat Avenue,
Makati City, Metro Manila


Tel: +86 180 592 81309

Fax: +86 592 2177851 to 801

Email: xiamen@aplus-is.com

Room 402-1, Building C03
Software Park III
Xiamen, Fujian


Tel: +60 37 490 2112

Fax: +60 37 960 6977

Email: malaysia@adec-innovations.com

15-7,Block A, Jaya ONE
72A Jalan Universiti
46200 Petaling Jaya
Selangor, Malaysia